Gunai Warranty

All bikes and scooters are covered under our 1-year, all-inclusive manufacturer’s Gunai warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)

Warranty Period And Target Audience Terms

The Gunai warranty is automatically registered when the initial purchaser orders and receives the product from our online bike marketplace, Pogo Cycles, and is applicable only to the original purchaser.

Category

Components

Warranty period

 Solutions

E-bikes

 Folded Components / Handlebar / Disc Brakes / Front Fork /  Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light/Battery

6 months

Reship / Refund

Note:

-Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.

-If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases.

-Proof is needed for any non-human quality problems, such as pictures or videos.

-The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, or other such misuse, normal wear, or water damage.

Claims

All claims to this Gunai warranty must be made through GUNAI. Proof of purchase may be required with any warranty request. Before making a Gunai warranty claim, we suggest that you contact our Technical Support team.

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 5 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 5 days of delivery to a GUNAI`s customer service representative. Please contact our technical support team via email or WhatsApp for return/exchange instructions.